Jan 2, 2012 – Contact Roles

Posted by Ryan on January 2, 2012

We added support for Case Contact Roles, allowing a Case to be related to multiple Contacts and thus showing up in the Cirrus Insight sidebar when viewing any of those Contacts.

Additionally, when relating an email to a Case or an Opportunity, the Contact that the email relates to will be added to the Case Contact Roles or the Opportunity Contact Roles.