My document is stuck processing, what do I do?
If you've uploaded a document to Attach that seems to get stuck processing or errors out after a few minutes, please select "Reprocess" in the drop down menu and that will force the document to complete processing.
You can also upload a new version of the same document.
If after a minute that still fails, please contact us at https://www.cirrusinsight.com/support/contact (please select Attach-Document Tracking under product) and we'll gladly assist you.
Related Articles
-
How can I add a personalized Attach.io link to an email template?
If you use both Cirrus Insight and Attach.io, you can add a personalized Attach link to the email templates you edit/create using Cirrus Insight.
-
Instead of using yourcompany.attach.io as the url to your links, you can share links from your own domain.
-
On the Documents page, click the 'star' next to the document name to add it as a favorite.
-
Sub-folders and teams in Attach are designed to help you better manage and share your collateral across your company.
