Why was I notified about a problem with my Calendar or Email Sync?

Overview

Calendar Sync and Email Sync are critical processes for many of our users. If there's a problem with your sync process, that means valuable events and emails aren't being synced between your calendar/inbox and Salesforce. With that in mind, Cirrus Insight will send daily emails with specific steps to fix the issue until you take action to resolve it.

Users

To reauthorize your account, follow the steps in the email you received. Here's an overview:

Calendar Sync

1. Navigate to Calendar Sync Personal Settings (you'll likely need to sign in with Salesforce to access).

2. Follow the prompts to reauthorize.

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3. If you continue to receive emails after reauthorizing, disable and re-enable Calendar Sync from your personal settings.

If you want to stop using Calendar Sync, simply disable the feature after step 2 (re-authorizing will cause the sync process to run once more before you disable).


Email Sync

1. Navigate to Email Sync Personal Settings (you'll likely need to sign in with Salesforce to access).

2. Follow the prompts to reauthorize.

3. If you continue to receive emails after reauthorizing, disable and re-enable Email Sync from your personal settings.

If you want to stop using Email Sync, simply disable the feature after step 2 (re-authorizing will cause the sync process to run once more before you disable).

Admins

If your organization has the Notify Admins setting enabled, you'll be notified when your users' Calendar Sync or Email Sync processes run into an issue.

To disable this feature, navigate to Organization Settings in the Cirrus Insight Dashboard and uncheck the box beside Notify Admins.

If you regularly receive notifications because of issues with your users' sync processes, we'd highly recommend enabling Admin-Managed Sync. This ties all sync processes to a single admin account, greatly reducing errors due to authorization, among other benefits.

Further Information

Wondering why you received an email in the first place? Cirrus Insight occasionally loses authorization to your Google account due to Google security token drops. There are many factors that can contribute to this, but Google doesn't provide information as to what causes a particular token to become invalid. It's the lack of validated access to the Google account that prompts our system to generate the reauthorization prompt emails. 

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