For Admins: How can I tell if a user's sync process is running?

As a Cirrus Insight Admin, you can ensure your users are capturing valuable data in Salesforce by checking the status of their Email Sync and Calendar Sync. Or, if a user reports a potential issue with their sync process, you can easily troubleshoot. Just follow these steps:

1. Navigate to the Current Users tab in the Cirrus Insight Dashboard.

2. Note the icons under Email Sync and Calendar Sync for the user in question.

syncstatus2.png#asset:135052


3. Refer to the key below to determine the current state of the user's sync processes.

statuskey.png#asset:135053


4. You can also hover over the icon to see more information.

statushover2.png#asset:135055


5. If you don't see any yellow exclamation marks, you're all set!

If you notice an issue with a user's individual authorization, direct the user to follow the steps in this guide: 
Why was I notified about a problem with my Calendar or Email Sync?

To resolve a problem with the Admin-Managed Sync authorization, refer to this guide:
For Admins: How do I enable Admin-Managed Sync?


Related Articles