What can I do if Cirrus Insight disappears from my inbox?

Overview

If Cirrus Insight doesn't automatically load in Gmail, follow the steps below in order to troubleshoot common issues in Chrome.

Steps

1. Confirm that Cirrus Insight is installed and enabled in your Chrome extensions.

A. To access your Chrome extensions, copy the text below, paste it into your browser URL bar, and press enter:
chrome://extensions/
B. If you don't see Cirrus Insight in your extensions, install Cirrus Insight.
C.If you do see Cirrus Insight listed but it's not enabled, re-enable.
D. If you made any changes, close Gmail and re-open it in a new tab.

2. Update Chrome if the sidebar still doesn't appear in your inbox.
After updating, close Gmail and re-open it in a new tab.

3. Clear your cache if the issue persists.
After clearing, close Gmail and re-open it in a new tab.

4. Clear your Gmail local storage if the issue persists.
After clearing, close Gmail and re-open it in a new tab.

5. Disable conflicting extensions if the issue persists.

How do I clear my Outlook cache?

If you use Outlook for Windows and experience performance or access issues when using Cirrus Insight (such as a blank pop-up screen or repeated login loop), you can clear the Cirrus Insight for Outlook cache that's stored locally on your PC.
For iPad: How can I resolve a blank screen after signing in?

If Safari is set to automatically request desktop versions of websites, Cirrus Insight won't be able to complete the Salesforce login process.
How do I uninstall Cirrus Insight for Office 365?

Learn how to quickly uninstall Cirrus Insight from your Office 365 apps.
How do I install Cirrus Insight for Outlook?

Learn how to easily install Cirrus Insight for Outlook.
How do I add iCloud as an email account?

Learn how to add iCloud as an email account in Cirrus Insight for iOS.

What can I do if Cirrus Insight disappears from my inbox?

Overview

Steps

Related Articles