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What can I do if Cirrus Insight disappears from my inbox?

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Overview

If Cirrus Insight doesn't automatically load in Gmail, you can quickly troubleshoot your browser. To do so, follow the steps below in order until you find a solution.

Steps

1. Confirm that Cirrus Insight is installed and enabled in your browser. 

  •   Chrome users: Copy the following, paste it into your browser URL bar, and press enter. 
    • chrome://extensions/
  •   Firefox users: Copy the following, paste it into your browser URL bar, and press enter.
    • about:addons

2. If you don't see Cirrus Insight listed as an extension/add-on, install Cirrus Insight. If you do see Cirrus Insight listed but it's not enabled, re-enable.
Before proceeding, close Gmail and re-open it in a new tab.

3. If the sidebar doesn't appear in your inbox, update Chrome or update Firefox.
Close Gmail and re-open it in a new tab.

4. If the issue persists, clear your browser cache.
Close Gmail and re-open it in a new tab.

5. If you still don't see the Cirrus Insight sidebar, clear your Gmail local storage.
Close Gmail and re-open it in a new tab.

6. If the issue persists, disable conflicting extensions.

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