What can I do if Cirrus Insight disappears from my inbox?

If Cirrus Insight doesn't automatically load in Gmail, you can follow these steps in order until you find a solution:

1. Confirm that Cirrus Insight is installed and enabled in your browser.

  • Chrome users: Copy the following, paste it into your browser URL bar, and press enter. 
    • chrome://extensions/
  • Firefox users: Copy the following, paste it into your browser URL bar, and press enter.
    • about:addons

If you don't see Cirrus Insight listed, install Cirrus Insight from our website.

2. Close Gmail and re-open in a new browser tab or window.

3. Clear your browser cache following the steps in our article:
How do I clear my cache in Chrome?

4. Clear your Gmail local storage following the steps in our article:
How do I clear my local storage of Gmail?

5. Disable any conflicting extensions following the steps in our article:
How do I disable Chrome extensions that conflict with Cirrus Insight?

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