What can I do if Cirrus Insight disappears from my inbox?

If Cirrus Insight doesn't automatically load in Gmail, you can follow these steps in order until you find a solution:

1. Confirm that Cirrus Insight is installed and enabled in your browser.

Chrome users: Copy the following, paste it into your browser URL bar, and press enter.
- chrome://extensions/
Firefox users: Copy the following, paste it into your browser URL bar, and press enter.
- about:addons

If you don't see Cirrus Insight listed, install Cirrus Insight from our website.

2. Close Gmail and re-open in a new browser tab or window.

3. Clear your browser cache following the steps in our article:
How do I clear my cache in Chrome?

4. Clear your Gmail local storage following the steps in our article:
How do I clear my local storage of Gmail?

5. Disable any conflicting extensions following the steps in our article:
How do I disable Chrome extensions that conflict with Cirrus Insight?

How do I add iCloud as an email account?

Learn how to add iCloud as an email account in Cirrus Insight for iOS.
How do I authorize my Office 365 account when Calendar Sync encounters a problem?

If you received an email with the subject "Cirrus Insight Calendar Sync Problem," that means Calendar Sync wasn't able to access your calendar and you'll need to grant authorization.
Does Cirrus Insight work with TLS 1.1 and higher?

Cirrus Insight can accommodate the highest level of TLS that the host supports.
How is Cirrus Insight addressing Meltdown and Spectre?

Cirrus Insight is committed to ensuring a secure and reliable experience for our users.
How do I find my Salesforce User ID in Outlook?

Learn how to find your Salesforce User ID in Cirrus Insight Settings or from your user record in Salesforce.