The 12 Best Conversational Intelligence Tools for 2026

Every sales call tells a story, about what customers need, what reps miss, and what really moves deals forward. But most teams never capture or analyze those moments. 

In fact, the majority of sales conversations go unreviewed, leaving valuable insights buried in call recordings or scattered notes.

That’s where conversational intelligence tools come in. These AI-powered platforms listen to every interaction, uncover what drives successful outcomes, and feed those insights right back into your sales workflow. 

Whether it’s real-time coaching, deal forecasting, or automated note-taking, these tools are helping teams sell smarter, not harder.

In this guide, we’ll cover:

• What conversational intelligence tools do (and why they matter in 2026)
• The best conversational intelligence tools for sales teams this year
• Key features, pricing, and ideal use cases for each
• How to choose the right platform for your team

12 Best Conversational Intelligence Tools for 2026

Instead of letting call recordings sit untouched, these platforms surface what actually moves deals forward, and where conversations go off track.

Here are the 12 best conversational intelligence tools for 2026, chosen for their impact on sales performance, coaching, and CRM automation.

1. Cirrus Insight

Cirrus Insight brings conversational intelligence right where sales reps already work their inbox and Salesforce.

• What it’s best at: Meeting prep, live coaching, and CRM automation powered by AI
• Why it stands out: Combines meeting transcription, live coaching, and next-step recommendations directly inside Salesforce
• Ideal for: Salesforce-first teams who want to unify scheduling, CRM sync, and conversation insights in one platform
• Pricing: Starts at $14–$21/user/month, with a free trial available

Pro tip: With Cirrus’s Meeting AI, you’ll walk into every call prepared and leave with action items already logged in Salesforce.

Some additional features of Cirrus Insight:

1. Shareable links: Generate links to share in your emails, websites or wherever you want.
2. Booking slots: Hand-pick what time calendar slots to display in your emails for recipients to choose from.
3. Custom view: Limit your availability to a specific start and close date range when sending personalized calendar links.
4. Buffer time: Prevent last-minute meetings with the Time Between Meetings and Booking Buffer settings.
5. Team customization: Choose to automatically accept or decline when someone on your team adds you to a shared Team Calendar, edit members of your Team Schedule or delete it completely.
6. Lead routing: Route website visitors to the appropriate person's calendar using custom rules like geography, product expertise or simply availability.
7. Sales activity tracking/reporting: Collect sales activity and turn it into actionable insights to increase sales.

See Cirrus Insight in action

2. Gong

If sales calls are the heartbeat of your pipeline, Gong is the stethoscope that tells you exactly what’s working and what’s not.

• What it’s best at: Real-time deal intelligence, rep performance tracking, and forecasting accuracy
• Why it stands out: Gong doesn’t just record, it interprets. It breaks down talk ratios, objection patterns, and deal risk so leaders can coach with clarity.
• Ideal for: Enterprise revenue teams who want end-to-end visibility across every deal
• Pricing: Custom, typically around $1,200–$1,600 per user/year + platform fee

Pro tip: Sync Gong with Salesforce to track win rates by talk track and deal stage automatically

3. Chorus.ai (ZoomInfo)

Chorus.ai is like having a playback button for every sales conversation, so you can learn exactly what drives results.

• What it’s best at: Conversation trend analysis, keyword tracking, and talk-time ratios
• Why it stands out: Now part of ZoomInfo, Chorus integrates tightly with Zoom and CRMs to connect rep behavior to pipeline performance
• Ideal for: Mid-to-large teams focused on scalable coaching and content optimization.
• Pricing: Custom enterprise pricing

Use case: Review top-performing calls each week and tag best-practice moments to share across your team.

4. Avoma

If you’ve ever finished a sales call and wished you had perfect notes, Avoma is your new favorite meeting sidekick.

• What it’s best at: AI meeting transcription, summaries, and rep coaching insights
• Why it stands out: Avoma automatically captures action items, insights, and follow-ups, then pushes them to your CRM
• Ideal for: SMB to mid-market teams running frequent discovery calls and demos.
• Pricing: Plans start at $19/user/month (annual)

Pro tip: Use Avoma’s “Smart Notes” to create instant summaries and reduce manual data entry after calls.

5. Wingman (by Clari)

Need real-time coaching while you’re still on the call? Wingman’s got your back, it listens, learns, and guides in the moment.

• What it’s best at: Live call prompts, post-call insights, and behavior-based coaching
• Why it stands out: Few tools offer this level of in-the-moment support, surfacing objections, competitor mentions, and next steps as reps speak
• Ideal for: Teams that want instant, personalized coaching without waiting for post-call reviews
• Pricing: Custom (starts around $60/user/month)

Use case: When a prospect mentions a competitor, Wingman instantly suggests a data-backed counterpoint from your best reps.

6. Fireflies.ai

Tired of taking notes during every meeting? Fireflies joins your calls, records everything, and delivers searchable summaries in minutes.

• What it’s best at: Meeting transcription and AI-generated summaries across multiple platforms
• Why it stands out: Integrates seamlessly with Zoom, Google Meet, and Microsoft Teams, plus dozens of CRMs
• Ideal for: Startups and SMBs that want affordable meeting intelligence without heavy setup
• Pricing: Free tier available; paid plans from $10/user/month

Pro tip: Use Fireflies’ “Smart Search” to find moments where customers mention pricing or objections.

7. Salesloft

Salesloft brings conversational intelligence straight into your sales engagement workflow, helping leaders see the full story behind every conversation.

• What it’s best at: Call recording, talk track analysis, and pipeline insight
• Why it stands out: Connects call data directly to engagement outcomes, helping teams link what’s said to what sells
• Ideal for: Large outbound teams balancing automation with coaching
• Pricing: $125–$165/user/month

Pro tip: Review Salesloft’s call insights alongside sequence performance to identify which scripts actually convert

8. Outreach

Outreach takes conversational intelligence and pairs it with deal forecasting to give leaders a full-funnel view of rep performance.

• What it’s best at: Predictive deal insights and conversation analytics
• Why it stands out: Its AI assistant, Kaia, joins live calls to suggest questions, log notes, and flag risk factors automatically
• Ideal for: Enterprise teams running high-volume sales cycles
• Pricing: Custom, generally around $100/user/month

Use case: Use Outreach to detect which conversations stall deals and which drive momentum.

9. CallRail Conversation Intelligence

If your team relies on inbound calls, CallRail is the go-to for tracking which conversations actually drive conversions.

• What it’s best at: Keyword tracking, intent detection, and conversion attribution
• Why it stands out: Connects marketing data to sales calls, giving you a clear view of which campaigns lead to revenue
• Ideal for: Marketing and inside sales teams with high call volume
• Pricing: Starts at $45/month

Pro tip: Filter conversations by keyword or sentiment to see how leads respond to your latest campaigns.

10. Refract (by Allego)

Refract helps managers stop guessing about rep performance by showing exactly what top sellers do differently on calls.

• What it’s best at: Skill development, performance scoring, and call review workflows
• Why it stands out: Turns call recordings into structured coaching insights that drive measurable improvement
• Ideal for: Teams prioritizing continuous sales training and enablement
• Pricing: Quote-based

Pro tip: Use Refract’s call scoring to benchmark new hires against your top 10% performers.

11. ExecVision

ExecVision takes your call library and transforms it into a coaching powerhouse, giving leaders clarity on rep behavior and message consistency.

• What it’s best at: Conversation analytics, performance dashboards, and coaching scorecards
• Why it stands out: Enables side-by-side comparisons to isolate the traits of top performers
• Ideal for: Sales orgs scaling team-wide coaching initiatives
• Pricing: Quote-based

Pro tip: Customize scorecards by stage (discovery, demo, negotiation) to pinpoint where reps need the most improvement.

12. Claap

Claap is the conversational intelligence tool for teams that hate long meetings, it turns every discussion into a searchable video summary.

• What it’s best at: Async collaboration and meeting recaps
• Why it stands out: Creates smart summaries and highlight reels your team can review anytime
• Ideal for: Remote and hybrid teams that prefer asynchronous workflows
• Pricing: Free plan available; paid plans from $10/user/month

Pro tip: Use Claap to share quick meeting highlights with stakeholders instead of hour-long recordings.

Quick Comparison Table: Best Conversational Intelligence Tools (2026)

How to Choose the Right Conversational Intelligence Tool

With so many AI tools promising to “revolutionize” your sales conversations, choosing the right one can feel like a guessing game. The truth is, the best conversational intelligence tool isn’t always the flashiest, it’s the one that fits your workflow, tech stack, and coaching culture.

Here’s what to look for before you invest:

• CRM compatibility: Make sure the tool integrates seamlessly with your CRM data (Salesforce, HubSpot, or Microsoft Dynamics). If your insights don’t sync where your team works, they’ll get lost fast
• AI accuracy and reliability: Transcription precision and sentiment detection matter. Choose platforms that use advanced NLP and machine learning to capture not just what’s said, but how it’s said
• Real-time vs. post-call analysis: Do you want instant coaching during calls or in-depth analytics afterward? Tools like Wingman and Outreach offer real-time prompts, while Avoma and Gong shine at post-meeting insights
• Coaching and reporting features: Look for scorecards, call libraries, and trend dashboards. These turn one-off conversations into ongoing learning moments

Scalability and pricing flexibility: Pick a platform that can scale with your team, from pilot use to company-wide rollout, without forcing an enterprise upgrade right away

Bringing Conversational Intelligence Right Into Your Workflow With Cirrus Insight

• AI Meeting Prep: Get tailored account insights before every call, pulled from Salesforce, LinkedIn, and email threads
• Live Meeting Coaching: Cirrus’s AI listens and offers real-time prompts to help reps ask better questions and handle objections with confidence
• Next Steps AI: Automatically identifies and prioritizes post-call actions, so nothing slips through the cracks
• CRM Automation: Syncs every email, meeting, and note into Salesforce, no manual data entry required

Cirrus Insight isn’t another standalone app, it’s the AI partner built for Salesforce-first sales teams. Start turning every customer conversation into actionable insight, consistent follow-up, and measurable revenue growth today.