Calendar Sync

• How do I enable and set up Calendar Sync?

  Learn how to enable and manage synced events between Salesforce and your Google Calendar.

• Can I choose to sync or skip private calendar events between Google and Salesforce calendars?

  Yes, private events can be synchronized or skipped between Google and Salesforce calendars. See how to do it.

• How do I revoke and re-authorize access to my Google account?

  In order to run processes like Calendar Sync, Email Sync, or Contact Sync, Cirrus Insight needs access to your Google account. Occasionally, there will be a problem with the authorization and you'll need to grant access again.

• Can I use Calendar Sync with multiple Google Calendars?

  You can use Cirrus Insight to sync your primary Google Calendar with your Salesforce Calendar.

• How do I update my timezone settings in Salesforce and/or Google Calendar?

  It is important to make sure that your Google and Salesforce time zones are aligned so your events will have the proper time scheduled. See how to do it here.

• Does Cirrus Insight sync attendees between events in Salesforce and Google Calendar?

  Cirrus Insight will sync event attendees between Salesforce and Google calendars.

• How do I enable Cirrus Insight for Google Calendar?

  Learn how to quickly allow Cirrus Insight to create Salesforce events right from your Google Calendar.

• For Admins: Can I be notified when a user's sync service drops?

  Learn how to enable a service that notifies Admins when one or more of their user's sync services stops.

• How Do I Update Calendar Sync's Last/Next Values?

• How can I troubleshoot my color-coded Calendar Sync?

  Learn how to troubleshoot and resolve the most common issues related to Calendar Sync's color-code setting.

• Why Am I Seeing Duplicate Events In My Calendar?

• How Do I Remove Synced Events From My Calendar?

• Why do I receive the error "You must authorize against your primary account"?

  Discover how the "...authorize against your primary account" error relates to our sync processes and how you can fix it.

• Why Were My Events Deleted from Google Calendar?

  To provide some background about this type of situation, both Salesforce and Google have default behaviors in certain situations that notify event attendees of a declined/cancelled event if the event is deleted. Now, the only time Calendar Sync should be causing an event to be deleted is when the synced event is first deleted from the other calendar.
  

• Why Is My Internal Event Not Being Synced?

  Your organization has designated a setting that blocks events from being synced if all the attendees’ email addresses share the same domain as you. This setting is controlled by your organization’s Cirrus Insight admin.

• For Admins: How do I set organization preferences for Calendar Sync?

  Admins can enable/disable Calendar Sync for their organization and choose sync options for their users.

• How can I test Calendar Sync for Gmail in my Sandbox?

  Our recommendation is to test Calendar Sync in a Salesforce Developer org. To get a free Developer license from Salesforce, please go to http://developer.salesforce.com/

• How do I reauthorize and re-enable Calendar Sync?

• For Admins: How do I enable Admin-Managed Sync?

  With Admin-Managed Sync, Cirrus Insight administrators can centrally manage their users' Email and Calendar Sync processes and settings.

• Why was I notified about a problem with my Calendar or Email Sync?

  Cirrus Insight will send daily emails with specific steps to fix the Calendar or Email Syncissue until you take action to resolve it.