Email Tracking

• How do I use Link Tracking to count how many times my email's hyperlink is clicked?

  You can track information about links you place within your emails. See the simple steps involved in setting this up.

• How do I add an email to Salesforce when it has multiple contacts/recipients?

  You can simultaneously relate an email to multiple contacts by enabling Shared Activities in Salesforce.

• What can I do if the Realtime Notifications of email tracking events are no longer displaying?

  Learn how to fix the issue of not receiving Chrome notifications of email tracking events.

• Why isn't Email Tracking counting opens even though I received a reply?

  Discover how image blocking settings can affect Email Tracking functionality.

• How do I ensure my follow-up reminder emails include the original email threads?

  The issue can be identified by an email titled "Follow-up reminder" that is detached from its email thread.

• How can I disable notifications of Email Opens for emails sent to colleagues at my organization?

  You can prevent Cirrus Insight's Email Tracking feature from showing real-time notifications of 'email opens' from users with the same email address domain as you.

• How do I access the email tracking data within Headers?

  Find out how to quickly access your headers information that details your email's path across mail servers.

• Why isn’t my Email Tracking working like it used to?

  If you find that your Email Tracking results aren’t updating like they used to, this issue can usually be addressed by disabling and then re-enabling each preference in your Email Tracking settings.

• How can I add a personalized Attach.io link to an email template?

  If you use both Cirrus Insight and Attach.io, you can add a personalized Attach link to the email templates you edit/create using Cirrus Insight.