Cirrus Insight has partnered with Internet Creations, makers of the Email to Case Premium app, to bring Salesforce case management apps to Gmail, enabling organizations to monitor case response times via color coded flags.
Internet Creations offers features such as Take Ownership for Cases, Change Case Ownership, and Case Flags. Color-coded flags keep track of how long each case has been in the system. Managers can also create custom buttons to assign cases to current owners' managers, assign to the accounts' owners, or escalate to the next level support queues.
Support will see their click counts reduced from five to one, as Take Ownership for Cases adds a button to take control of cases. To get started go to App Setup > Cases > Buttons, Links, and Actions. Click New Button or Link, then follow the steps below for each button you wish to create.
About Internet Creations Apps
Internet Creations empowers organizations to operate efficiently and accelerate success by aligning people with technology. They help their customers to streamline business processes, save time and clicks and increase Salesforce adoption.