Privacy Shield Policy

Cirrus Insight is committed and subject to the Principles of the Privacy Shield Framework, which are principles governing the transfer of personal data between the European Union and the United States.  We are listed as a participating company on the Privacy Shield website at: https://www.privacyshield.gov/list

The types of personal data we collect include: your Salesforce username and ID, organization name and ID, Salesforce edition, and other basic personal and company information that Salesforce collects which typically includes name, phone number, and email.

Our use of personal data is limited to providing our service, billing our customers, supporting our customers, and improving our service through research and development.  We do not rent, sell, trade, or disclose private information to third parties without your consent. We partner with RingLead to provide a service that allows Cirrus Insight to extract contact information from the email signature when a user wants to create a new Lead or Contact.  RingLead does not store any transmitted data.  Additionally, the feature may be enabled or disabled by the organization administrator and/or on an individual user basis. Use of this feature equates to user consent.

We are required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

As posted on our trust web page (www.cirrusinsight.com/trust), we provide commercially reasonable and appropriate measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration and destruction.

Through the acts of signing up, cancelling our service, or disabling features within our application, customers can control their data thereby limiting the use and disclosure of the basic personal information we collect. Additionally, users can revoke OAuth in Salesforce and/or Google for Work and/or Microsoft Office 365 which will remove Cirrus Insight’s access to those systems.

In compliance with the Privacy Shield Principles, Cirrus Insight commits to resolve complaints about our collection or use of your personal information.  Individuals in the European Union with inquiries or complaints regarding our Privacy Shield policy should first contact Cirrus Insight at: https://support.cirrusinsight.com or https://www.cirrusinsight.com/contact.

Cirrus Insight has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if we have not addressed your complaint to your satisfaction, please contact or visit  https://www.jamsadr.com/ for more information or to file a complaint.  The services of JAMS are provided at no cost to you.

As participants in the Privacy Shield Framework, we are subject to the investigatory and enforcement powers of the FTC, the Department of Transportation or any other U.S. authorized statutory body. In the event of a dispute, there is the possibility, under certain conditions, for the individual to invoke binding arbitration.

Regarding onward transfer, Cirrus Insight is responsible for the processing of personal information we receive under the Privacy Shield and subsequent transfers to a third party acting as an agent on our behalf. Cirrus Insight shall remain liable under the Principles if an agent processes personal information in a manner inconsistent with the Principles, unless Cirrus Insight proves we are not responsible for the event giving rise to the damage.

You can contact us with any inquiries or complaints at https://support.cirrusinsight.com or https://www.cirrusinsight.com/contact

The United States Department of Commerce Privacy Shield website is at www.privacyshield.gov