How do I setup an Exchange Service Account in Cirrus Insight?

These instructions provide the information needed to connect Sync and Calendar Scheduling for clients using Exchange Email Servers. Exchange 2010 is supported for the Sidebar Outlook Desktop Client and Sync products.  Exchange 2013 can be used with Sidebar clients for Outlook Desktop, OWA, and sync.

To begin the process, a Cirrus Insight Admin should open the purple admin icon and click the Service Account icon.

Complete all fields with a valid Exchange service account. For more information regarding how to create an Exchange service account, visit this article

Click the Exchange logo and enter the credentials required.

Add the Exchange Web Service (EWS) URL to the profile as shown below.

Note: The default URL for EWS is https://<mail.server>/ews/exchange.asmx. Your company will have a unique EWS URL and this is required prior to establishing a connection.  Ask your Exchange administrator for the URL if you are not the Exchange Admin.  The Exchange Admin can issue this command from the Exchange Management Shell:

  • Get-WebServicesVirtualDirectory |fl identity,externalurl

In the Domain List field, all domains that the service account will manage should be listed.  For example, if your company has two domains, one named typicalemaildomain.com and the other named corpdomain.com, if accounts in both domains should be managed by the service account, the entry should be:  typicalemaildomain.com, corpdomain.com