Knowledge Base

IT & Security

Admins | How do I install Cirrus Insight with Exchange on-premise?
For Exchange on-premises environments without access to OWA, the Exchange Admin should follow this guide to install Cirrus Insight on behalf of users.
Microsoft Exchange Connections- Graph API
Microsoft Exchange Connections- Graph API
IT Admins | How do I add Cirrus Insight to trusted/allowed lists?
IT information about email delivery, Salesforce authentication & login IP ranges, trusted domains, IP addresses for firewalls, and proxy servers.
I Need My Exchange Server URL
The Zynbit Knowledge Base is your go to spot for any questions/tips surrounding Zynbit. Learn why you need the exchange server URL to connect to exchange services to Cirrus Insight.
Is Cirrus Insight Able to Work with My Salesforce License Type?
The Zynbit Knowledge Base is your go to spot for any questions/tips surrounding Zynbit. Find out which Salesforce license types Cirrus Insight works with.
Admins: How do I set up an Exchange Service Account?
Learn how to setup an exchange impersonation service account in Cirrus Insight.
What are the Software and Hardware Prerequisites for Cirrus Insight?
The Zynbit Knowledge Base is your go to spot for any questions/tips surrounding Zynbit. Learn the different software and hardware prerequisites required for Cirrus Insight.
How do I change the fields that are required to file email?
Learn how to change the fields required to file emails within Cirrus Insight.
How do I Install Cirrus Insight for Outlook Web App on a Mac?
The Cirrus Insight Knowledge Base is your go to spot for any questions/tips surrounding Cirrus Insight. Learn more about how to install Cirrus Insight for Outlook web app on a Mac computer.
I have Exchange Email. How Do I Connect Cirrus Insight?
The Cirrus Insight Knowledge Base is your go to spot for any questions/tips surrounding Cirrus Insight. Learn how to connect your Exchange email account to Cirrus Insight.
What Outlook Versions does the OWA plugin Support?
The Cirrus Insight Knowledge Base is your go to spot for any questions/tips surrounding Cirrus Insight. Learn more about which versions the OWA plugin supports.
Citrix or Terminal Server Deployment of Sidebar
The Cirrus Insight Knowledge Base is your go to spot for any questions/tips surrounding Cirrus Insight. Learn more about the Citrix and Terminal server deployment options for Sidebar.