Customers hate waiting. Even when they say they’re flexible, they really mean ‘yesterday’. So when they need a delivery dispatched or a home/office product demo, you need to give them an exact time and date – which means you need an immediate view of your field staff’s movements.
Other than calling and emailing them (when they’re on the road) you have few options. But Cirrus Insight functionality lets field reps sync their calendars to Salesforce – giving you the real-time info you need to book a convenient customer visit.