Archive | How do I Whitelist Zynbit 2018?

This document is designed to be shared with your IT department to ensure Cirrus Insight communications and connections are whitelisted.  Whitelisting means Cirrus Insight .EXE file, emails, IP addresses and API calls are trusted.

Email Delivery- Cirrus Insight uses email verification for account activation and password reset.  Additionally, there are system generated communications for training and updates.  To ensure Cirrus Insight emails are always delivered and never show up in your Junk Mail folder, your IT department should whitelist “” on the mail server.                     

Salesforce Authentication & IP Addresses

Salesforce has several mechanisms to prevent or allow connected apps to authenticate, please consult with your Salesforce Administrator if necessary.

Login IP Ranges

Salesforce allows administrators to restrict the IP addresses that are allowed to log into their Salesforce environment.  If you are restricting Login IP Ranges, you will need to add Cirrus Insight’s list of IPs to your configuration.

Sidebar Syncs
  • Contact Manager (Group, and Professional editions) - Login IP Ranges are found under Security Controls > Session Settings (This will apply globally to all users).
  • Enterprise (Unlimited and Developer editions) - Login IP Ranges are managed on a per Profile basis, and will apply only to user’s with that Profile. Profiles can be managed from the Manage Users > Profiles section.
  • For more information, see the following  Salesforce KB article: What is the difference between Network Access, Session Settings, and Profile-Based IP Restrictions
  • Note: If using Login IP Ranges, disable the Session Setting “Enforce login IP ranges on every request” as it can create conflicts with OAuth connected apps.

IP Addresses for Firewall Whitelisting

  • – Chrome Extension

  • – Email Tracking

  • – Email Tracking

Trusted Domains

Some companies have monitoring services with their company firewall, which can block internet traffic to and from certain domains.  This will automatically block inbound and outbound traffic for unrecognized domains.  ZynBit for Outlook and Gmail use the following domains.

If you are experiencing issues related to ZynBit logins, please share this document with your IT department and request they add the domains below to the trusted sites list.  For Outlook users, you can first try adding these Cirrus Insight domains to your trusted sites via internet explorer.
  • – This is the primary domain.
  • – This is the primary site for the Cirrus Insight web portal for both users and admins.
  • – This is the API to authenticate to Cirrus Insight for user login and subscription.  The API also provides email tracking and web tracking data for each user.  Requests tracking pixels, link rewrites, email opens, link clicks and contact web visitor history.
  • – This is for Gmail and Outlook Web App users, this site retrieves API wrappers (basic UI protocols) for the Cirrus Insight Java Script plugins

Proxy Servers

Some companies also use a proxy server to provide administrative control over internet content.  If your company uses a proxy server then the following exceptions for Cirrus Insight should be added:
•    *

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