I have Exchange Email. How Do I Connect Cirrus Insight?

These instructions provide information needed to connect Sync and Calendar Scheduling for clients using Exchange Email Servers.  Note that this connection is not needed for the email sidebar.   Exchange 2013 can be used with any Cirrus Insight product. 

To begin the process, a Cirrus Insight Admin should navigate to the following URL and edit the Exchange Web Service (EWS) URL:


Note: The default URL for EWS is https://<mail.server>/ews/exchange.asmx. Your company will have a unique EWS URL and this is required prior to establishing a connection.  Ask your Exchange administrator for the URL if you are not the Exchange Admin.  The Exchange Admin can issue this command from the Exchange Management Shell:

  • Get-WebServicesVirtualDirectory |fl identity,externalurl

After the administrative setup is complete, all users will then need to open the Dashboard Connections tab and click Exchange to add their mailbox credentials or use this link (click the Connections globe icon in top right corner).  Enter the Mailbox and Username Information and click save.

Once you are successfully authenticated with Exchange you are now ready to configure Sync and/or Calendar Scheduling.

Calendar Scheduling

Sync for Calendars

Sync for Email

Sync for Tasks

Updated June 2021