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Knowing how and when people use access their email is important as a salesperson. These factors play into whether or not you’ll get a reply on your email, and can give you a better idea of what’s going when you don’t get a reply. If you use software like Cirrus Insight, which has email scheduling, tracking, and analytics features, then having an understanding of the human behaviors influencing your numbers can give you an idea of what to expect and where you can improve. Mobile has changed how we interact with email and how email is used throughout the day. Let’s see what lessons we can learn from the stats.
People begin their days with their mobile devices. A third of mobile users will have checked their email before breakfast. They may not be likely to respond, right away, but emails are usually opened on mobile in the morning when first up and when commuting to the office. People to check their phones before they have easy access to their primary computer. Once people are in the office, email checking on mobile stays steady until you get into mid-afternoon where it starts to drop off. People are then more likely to use mobile email again before going to bed.
Desktop usage has two major email spikes. The first is in the morning when people first get to work, or when they accomplish their first tasks, and want to take a break. The second major spike happens after lunch. During the lunch hour, people move away from their computers, but like to check-back in afterwards. By 3 p.m. people are once again trying to be focused on primary tasks, but as the week goes on afternoon attention spans become shorter.
If you’re using Cirrus Insight, or other email tracking software, then you might notice trends of people opening your emails on mobile and then waiting to reply on their desktop. They also could be more likely to check your email quickly on mobile and then forget about it. Having your email show up right at the beginning of the work day or after lunch can increase your likelihood of getting a reply. The other data shows that optimizing for mobile is becoming increasingly important, even people are opening email on their desktop, they still want responsive emails that work well on mobile. Promotional emails are usually the best way to grab someone’s interest when they’re using email. If you can make the buying process effortless, you’ll be more likely to sell more form mobile.