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Salesforce Outage Update

Salesforce Outage Update

Erika Desmond

By Erika Desmond on May 22, 2019

Cirrus Insight is committed to providing the best possible customer experience and I wanted to provide you with this update regarding the recent Salesforce outage. As you may have heard, Salesforce suffered a major outage last Friday, May 17, 2019. This outage resulted in downtime for both Salesforce and the companies that rely on Salesforce, including our team here at Cirrus Insight. Salesforce is our partner, and vendor. We agree with Salesforce, the basis of trust is transparency and we will continue to provide regular updates and the best possible integration between email and Salesforce.

You may be wondering how this outage affected your Salesforce instance, whether you need to do anything to your instance of Cirrus Insight, and what Salesforce is doing to fix the underlying issue.

As of this morning, we have vetted the Salesforce fix and confirmed that all Cirrus Insight systems are operational. If you were logged out of the Cirrus Insight side panel, you should log back in with your credentials. We did see a performance degradation over the weekend and any jobs that were scheduled to sync have been completed. Cirrus Insight will continue to monitor this situation for any exceptions.

As Salesforce continues to work to solve the underlying issue, they and we will continue to provide updates through the following links:

  • Information on Cirrus Insight’s monitoring of the outage can be found on our Status Page.
  • Salesforce statements regarding the outage and updates can be found on the Salesforce Trust page.

We recognize our customers were impacted and we are working hard alongside you to mitigate the Salesforce disruption. If you have any further questions or would like to speak to someone at Cirrus Insight directly, you can reach us via the chat function on our website: CirrusInsight.com.


Sincerely,
Ryan Niemann
CEO, Cirrus Insight

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