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Recipients of emails sent from Salesforce will notice that these emails contain a “via” caption.
The caption is a clear message to recipients that the message is a non-personal bulk email.
Emails sent from Salesforce may also get caught in inbox spam filters that look for the “via” caption.
Why? Email services want to protect users against misleading messages from unknown and/or untrusted sources.
Thankfully, you can resolve this issue for the emails you send from Salesforce by relaying the emails through your Office 365 domain.
You will need to be an administrator of your Salesforce org and your Office 365 domain.
File a case with Salesforce support.
Select case type “Limits and Feature Activation.” Request that they enable email relay and include your Salesforce Org ID. When the case is resolved and email relay is enabled, you can proceed with set up.
Set up in Office 365:
Set up Salesforce so that Office 365 will be your email relay:
Open the test email in Outlook. You shouldn’t see a “via” next to the email address anymore.
Additionally, the emails you send via Salesforce will now be in your “Sent” folder in Outlook and/or Outlook Web App.
Note: You can’t use Office 365 to avoid Salesforce’s mass email limits.
Any questions? Please feel free to contact our customer success team.
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